Patient satisfaction survey

By Dr Rajendran Mageshs

This audit covered County Durham which has 4 clinics (2 consultants/1 nurse specialist). The purpose was to evaluate user satisfaction of the service; 43 completed questionnaires were received.

The questionnaire covered three key areas: telephone service, verbal information, and amount of time spent.

We found that 65% had made phone contact with nurse, two thirds spoke with the nurse straight away and a third had a reply within 3 days (70% received a reply within 1 day, 20% 1–2 days, 10% 2–3 days). All were very satisfied/satisfied.

Verbal information was rated very good by 80% of patients in relation to the nurse specialist, 76% for the consultant, and 58% for the hospital doctor. None rated verbal information ‘poor’ for any staff. All 43 patients were satisfied with the amount of time at consultation.

More Parkinson's Academy Service development Projects

PD Service Development Project
By Christopher Dyer, Advanced Clinical Specialist Physiotherapist in Stroke and Neurology, Mid Cheshire Hospitals NHS Foundation Trust
PD HUB clinic: service evaluation
By Dr Elisabeth Wilson, Neuropalliative Care Fellow, North Bristol NHS Trust
Salisbury Hospital Geriatrician Parkinson’s Team – Re-modelling the outpatient Parkinson’s service
By Emily Scotney, Parkinson's Disease Clinical Specialist, Salisbury NHS Foundation Trust
'The things you can't get from the books'

Parkinson's Academy, our original and longest running Academy, houses 22 years of inspirational projects, resources, and evidence for improving outcomes for people with Parkinson's. Led by co-founder and educational director Dr Peter Fletcher, the Academy has a truly collegiate feel and prides itself on delivering 'the things you can't get from books' - a practical learning model which inspires all Neurology Academy courses.