Patient satisfaction survey

By Dr Rajendran Mageshs

This audit covered County Durham which has 4 clinics (2 consultants/1 nurse specialist). The purpose was to evaluate user satisfaction of the service; 43 completed questionnaires were received.

The questionnaire covered three key areas: telephone service, verbal information, and amount of time spent.

We found that 65% had made phone contact with nurse, two thirds spoke with the nurse straight away and a third had a reply within 3 days (70% received a reply within 1 day, 20% 1–2 days, 10% 2–3 days). All were very satisfied/satisfied.

Verbal information was rated very good by 80% of patients in relation to the nurse specialist, 76% for the consultant, and 58% for the hospital doctor. None rated verbal information ‘poor’ for any staff. All 43 patients were satisfied with the amount of time at consultation.

More Parkinson's Academy Service development Projects

Evaluation of type/location of clinic appointments in Older Persons Services Parkinson Disease patients in rural East Suffolk
By Dr Samuel Blows, Consultant Physician & Geriatrician, East Suffolk and North Essex NHS Foundation Trust
Parkinson Disease Service Audit
By Dr Zahid Dhakam, Ashford & St Peter’s Hospital NHS Trust
'The things you can't get from the books'

Parkinson's Academy, our original and longest running Academy, houses 20 years of inspirational projects, resources, and evidence for improving outcomes for people with Parkinson's. Led by co-founder and educational director Dr Peter Fletcher, the Academy has a truly collegiate feel and prides itself on delivering 'the things you can't get from books' - a practical learning model which inspires all Neurology Academy courses.